$0
FREE Trial
For 30 days you can have:
- Unlimited clients
- Unlimited homework tasks
- Unlimited reminders
- Unlimited reports per client
- Real-time mood tracking
- Data encrypted on Australian servers
- No credit card required
Privacy Policy for Mental Health Practitioners
ANTSA Pty. Ltd. ABN 77 664 161 237 ("ANTSA", "we", "us", or "our") provides a Software-as-a-Service platform ("Platform") for Mental Health Practitioners to manage their practice and provide services to their clients. It includes the platform/application and website – www.ANTSA.com.au
ANTSA is committed to protecting the privacy of our users, including Mental Health Practitioners (“MHP”s or “Practitioners”), Clinic Owners (person or entity who employs or contracts MHP’s), and their clients. Ensuring the privacy and confidentiality of our Platform users is of the utmost importance to us, and we employ stringent measures to safeguard their information. This Privacy Policy outlines how we collect, use, manage, store and protect personal information in accordance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).
If you are using the Platform from another country, please note that your information may be subject to different privacy laws.
Types of personal and sensitive information we collect and hold
We collect two levels of personal information – the first from MHPs and Clinic Owners (Clinic Owners may or may not be a MHP. They are the person/entity who/which owns or manages the clinic/practice where MHP’s work) who register on the Platform; the second is from the clients invited by the MHPs.
The types of personal information we collect may include, but is not limited to:
We may also collect sensitive information about you if it is necessary to provide specific services to you. This includes but is not limited to information or an opinion about an individual’s:
We collect personal information and sensitive information (together, ‘Personal Information’) from our users in a variety of ways, including when users create an account, through online forms, when registering for our services, or when conducting business with us through our web-based platform and mobile app.
We may also collect information about you from third-party suppliers.
Use of Cookies and Similar Technologies
We may use cookies and similar technologies to collect information about how users interact with the Platform, the browsers used, geo-location data, pages visited, length of time spent within and communication with the platform, etc., to monitor and analyse usage trends. Users can manage their cookie preferences through their browser settings.
Personal Information collected on the Platform will be stored using computer storage facilities or third-party storage provider supplied by Amazon Web Services (AWS). AWS enables covered entities and their business associates subject to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA) to use their secure AWS environment to process, maintain, and store protected health information. All of our servers are located exclusively in Australia to ensure compliance with local data protection regulations.
The security of your Personal Information is important to us. It is important to note that no method of transmission over the internet, or method of electronic storage is 100% secure, so we cannot guarantee its absolute security. We strive to use commercially acceptable means to protect your personal information. The steps we take to protect your Personal Information include:
Children’s Privacy
The Platform is designed for MHPs, therefore any child under the age of 13 years is not directly accepted. If an MHP has a client who is under the age of 13, it is expected that the MHP has parental consent as per their individual privacy policies, insurance requirements, and legislative provisions.
The computer storage facilities referred to under Clause 4 above are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which is a U.S. legislation that sets out the standard for privacy and data protection. As an Australian-based entity, being HIPAA compliant is not a legal requirement. By choosing to be HIPAA compliant regarding our storage servers, ANTSA is dedicated to having security measures in place to safeguard Personal Information.
Other security measures taken by ANTSA to ensure adequate levels of data protection per the Australian Privacy Principles include but are not limited to:
To comply with HIPAA, ANTSA utilises the Advanced Encryption Standard (AES), a block cipher algorithm as the encryption standard. Specifically, we use AES-256 which employs a 256-bit key length to fully encrypt and decrypt Personally Identifiable Information (PII) data of clients/patients.
To safeguard your data, ANTSA regularly backs up and encrypts the information you enter on the platform before transporting it to our servers. This proactive approach allows us to easily restore data in case of emergencies and mitigates the risk of data loss.
We prioritise your safety and security by implementing robust measures to protect your personal information.
We use and disclose Personal Information to provide our services, including:
We may disclose personal information to certain third-party service providers who assist us in providing our services, including payment processors and email service providers. We may also disclose personal information to comply with legal obligations or protect the rights, property, or safety of ANTSA or our users.
In the case of non-payment for goods or services provided by us, we may disclose your information to debt-collectors, credit reporting agencies, tribunals, courts, and other authorities.
Marketing Communications
We may send marketing communications to you about our services, promotions, or updates. Users can opt-out of receiving marketing communications by following the instructions provided in the communication.
Your Personal Information is not routinely disclosed overseas.
We retain personal information for as long as necessary to provide our services and fulfill our legal obligations. We may also retain personal information for research and analysis purposes. When personal information is no longer required, we securely destroy or de-identify it.
How long is your personal information stored?
Practitioners & Clinic Owners - We store and allow you access to your personal information as long as you have an account on the Platform. When you close your account, your Personal Information will not be accessible, however, if your account is reactivated you will be able to access it again. When you end your subscription or fail to meet your payment obligation your personal information will be stored but not accessible.
Clients - We store your personal information as long as you have an account on the Platform. When you close your account, your personal information will not be accessible. If you do not re-join the platform with a subscription, your data will remain inaccessible.
There is a mandatory need to retain payment and receipt data for Australian Taxation purposes (up to 7 years).
You have the right to access and correct personal information we hold about you. To request access or correction, please contact us using the contact details provided below.
The Platform may contain links to third-party websites or services. This Privacy Policy only applies to the Platform and does not apply to third-party websites or services. We have no control over and assume no responsibility for the privacy policies, practices, or content of third-party websites or services.
If you have a complaint about our privacy practices, contact us using the contact details provided in this Privacy Policy. We will investigate the complaint and respond as soon as is practicable.
We may update this Privacy Policy from time to time at our discretion. You are advised to review this Privacy Policy periodically for any changes. Changes will be effective immediately upon posting the updated policy on the Platform.
CONTACT
Please contact:
Attention: The Data Protection Officer
Email:
P.O. Box 2324, Blackburn South, VIC, 3130
Or ring +61 3 881 22 373 during regular business hours (Eastern Standard Time - Melbourne)
COMPLAINTS
If you have been in contact with ANTSA P/L about a matter regarding data privacy and you do not believe that it was dealt with satisfactorily, you can make a complaint to the Office of the Australian Information Commissioner - www.oaic.gov.au/privacy/privacy-complaints
This Privacy Policy is effective as of 1 July, 2023.
FREE Trial
For 30 days you can have:
SOLO Practitioner
Monthly payment (+ G.S.T.)
No minimum term
Unlimited clients
Unlimited homework tasks
Unlimited reminders
Unlimited reports per client
Data encrypted on Australian servers
Real-time mood tracking
CLINIC Owner
Monthly payment (+ G.S.T.)
No minimum term
Unlimited practitioners
Reduced costs for increased licences
Data encrypted on Australian servers
Encrypted communication with practitioners
Real-time reporting of practitioner usage
Various reports available
* As low as $11.60 per week per practitioner